General Terms and Conditions with Customer Information

1. Scope of Application

1.1 These General Terms and Conditions, hereinafter "GTC", of Glamory GmbH & Co. KG, hereinafter "Seller", apply to all contracts for the delivery of goods concluded by a consumer or entrepreneur, hereinafter "Customer", with the Seller regarding the goods displayed by the Seller in its online shop.

1.2 These GTC apply in particular to deliveries within Germany and to deliveries to Austria, the Netherlands, Belgium, Sweden, Spain and Italy, provided that delivery to the respective country is offered in the online shop.

1.3 The inclusion of the Customer's own terms and conditions is hereby objected to, unless expressly agreed otherwise.

1.4 A consumer within the meaning of these GTC is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed.

1.5 An entrepreneur within the meaning of these GTC is a natural or legal person or a partnership with legal capacity who, when entering into a legal transaction, acts in the exercise of their commercial or independent professional activity.

2. Conclusion of Contract

2.1 The product descriptions displayed in the Seller's online shop do not constitute binding offers on the part of the Seller, but serve to enable the Customer to submit a binding offer.

2.2 The Customer can submit the offer via the online order form integrated into the Seller's online shop. After placing the selected goods in the virtual shopping cart and going through the electronic ordering process, by clicking the button that concludes the ordering process, the Customer submits a legally binding contractual offer with regard to the goods contained in the shopping cart.

2.3 The Seller can accept the Customer's offer within five days,

• by sending the Customer a written order confirmation or an order confirmation in text form, in particular by e-mail, whereby the receipt of the order confirmation by the Customer is decisive, or
• by delivering the ordered goods to the Customer, whereby the receipt of the goods by the Customer is decisive, or
• by requesting payment from the Customer after the Customer has placed the order.

If several of the aforementioned alternatives exist, the contract is concluded at the time when one of the aforementioned alternatives occurs first.

The period for acceptance of the offer begins on the day after the Customer sends the offer and ends with the expiry of the fifth day following the sending of the offer. If the Seller does not accept the Customer's offer within the aforementioned period, this shall be deemed a rejection of the offer, with the consequence that the Customer is no longer bound by his declaration of intent.

2.4 If a payment method offered in the online shop is selected, payment processing can take place via the payment service provider specified in the respective ordering process. In this respect, the terms and conditions of the respective payment service provider shall apply in addition, insofar as these are validly included in the contractual relationship.

2.5 If the Customer selects a payment method for which payment is initiated directly during the order process, the Seller declares acceptance of the Customer's offer at the time the Customer clicks the button concluding the order process or initiates the payment process.

2.6 When submitting an offer via the Seller's online order form, the contract text is stored by the Seller after the conclusion of the contract and transmitted to the Customer in text form, in particular by e-mail, after the order has been sent. If the Customer has created a user account in the Seller's online shop before sending their order, the order data can be viewed in the customer account, provided that this function is provided in the online shop.

2.7 Before submitting the binding order, the Customer can check and correct their entries using the functions provided in the order process. Input errors can also be identified by carefully reading the information displayed on the screen.

2.8 Only the German language is available for the conclusion of the contract, unless other contractual languages are expressly offered in the online shop.

2.9 Order processing and contact are usually carried out by e-mail and automated order processing. The Customer must ensure that the e-mail address provided by him is correct and that e-mails from the Seller can be received. In particular, when using spam filters, the Customer must ensure that all e-mails sent by the Seller or by third parties commissioned with order processing can be delivered.

3. Right of Withdrawal

3.1 Consumers generally have a right of withdrawal.

3.2 Further information on the right of withdrawal can be found in the Seller's separate cancellation policy.

3.3 The right of withdrawal may be excluded for certain goods or expire prematurely, provided that the legal requirements for this are met. Details can be found in the Seller's cancellation policy.

4. Prices and Payment Conditions

4.1 Unless otherwise stated in the Seller's product description, the prices quoted are total prices including the applicable statutory value added tax.

4.2 Any additional delivery and shipping costs will be indicated separately in the online shop, in the shopping cart, or during the order process.

4.3 For deliveries within the European Union, no customs duties are generally incurred. For payments from countries outside the European Union or when using certain payment service providers, additional costs may arise in individual cases, such as exchange rate fees or charges from payment service providers, which are to be borne by the Customer, unless these were caused by the Seller.

4.4 The available payment methods will be communicated to the Customer in the online shop or during the order process.

4.5 If prepayment by bank transfer has been agreed upon, payment is due immediately after conclusion of the contract, unless the parties have agreed upon a later due date.

4.6 For payments in a currency other than Euro, particularly for deliveries to Sweden, the actual amount charged may vary slightly depending on exchange rates, card issuers or payment service providers. The total amount displayed in the order process is decisive.

5. Delivery and Shipping Conditions

5.1 Goods are delivered by dispatch to the delivery address specified by the customer, unless otherwise agreed. When processing the transaction, the delivery address specified in the order process is decisive.

5.2 Deliveries are made to the delivery countries specified in the online shop. The Seller delivers in particular to Germany, Austria, Netherlands, Belgium, Sweden, Spain and Italy, provided that the respective delivery country can be selected in the order process.

5.3 The delivery times specified in the online shop apply to the respective selected delivery country. For deliveries abroad, longer delivery times than for deliveries within Germany may apply.

5.4 If the delivery of the goods fails for reasons for which the customer is responsible, the customer shall bear the reasonable costs incurred by the seller as a result. This does not apply to the costs of dispatch if the customer effectively exercises his right of withdrawal. For the return costs, the provision made in the seller's cancellation policy applies if the right of withdrawal is effectively exercised.

5.5 The Seller reserves the right to withdraw from the contract in the event of incorrect or improper self-delivery. This only applies if the non-delivery is not the Seller's fault and the Seller has concluded a specific hedging transaction with the supplier with due care. The Seller will make all reasonable efforts to procure the goods. In the event of non-availability or only partial availability of the goods, the Customer will be informed immediately and any consideration already provided will be refunded immediately.

5.6 Self-collection is not possible for logistical reasons, unless expressly offered otherwise in the online shop.

6. Retention of Title

If the Seller makes advance payment, he reserves ownership of the delivered goods until full payment of the purchase price owed.

7. Liability for Defects

7.1 If the purchased item is defective, the statutory provisions on liability for defects apply.

7.2 If the customer acts as a consumer, he is requested to complain about goods delivered with obvious transport damage to the deliverer as soon as possible and to inform the seller thereof. If the customer fails to do so, this has no effect on his statutory or contractual claims for defects.

8. Applicable Law

8.1 German law applies. For consumers, this choice of law only applies insofar as the protection granted by mandatory provisions of the law of the state of the consumer's habitual residence is not withdrawn thereby.

8.2 The application of the UN Convention on Contracts for the International Sale of Goods is excluded.

9. Place of Jurisdiction

9.1 If the customer is a merchant, a legal entity under public law, or a special fund under public law with its registered office in Germany, the exclusive place of jurisdiction for all disputes arising from this contract shall be the seller's business location.

9.2 If the customer has their registered office outside Germany, the seller's business location shall be the exclusive place of jurisdiction for all disputes arising from this contract if the contract or claims arising from the contract can be attributed to the customer's professional or commercial activity. However, in the aforementioned cases, the seller is also entitled to bring an action before the court at the customer's registered office.

9.3 For consumers, the statutory places of jurisdiction apply. Mandatory consumer protection jurisdiction rules of the state in which the consumer has their habitual residence remain unaffected.

10. Alternative Dispute Resolution

10.1 The Seller is neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.