Do you want to cancel an order from Glamory or do you have questions about the return process? We want you to be completely happy with your high-quality hosiery. If an item still doesn't fit or meet your expectations, you'll find all the important facts here to process your return quickly and easily.
How long can I return items and what do I need to consider?
You can return any purchased item to us within 14 days of receipt, in accordance with the statutory right of withdrawal.
Important note on trying on (hygiene articles):
Hosiery is a delicate hygiene article. Please be extremely careful when trying it on (avoid sharp fingernails, jewelry, etc.). For us to accept your return, the goods must be in their absolute original condition. For used, damaged or soiled goods, we will have to demand compensation. The same applies to items from which the label has been removed. Further legal details can be found in our Cancellation Policy.
Process, costs and address for returns
The following information applies to returns from Germany, Austria and all other delivery countries:
Who bears the shipping costs for the return?
As a customer, you are responsible for the direct costs of the return shipment. We do not provide a pre-paid return label.
Where do I send the package? (Return address)
Please send your sufficiently franked return directly to our central logistics center:
Glamory GmbH & Co. KG - Return
Carl-Benz-Straße 7
24568 Kaltenkirchen
Germany
Frequently Asked Questions about Returns (FAQ)
Can I exchange an item directly?
We do not offer direct exchanges. This has a great advantage for you: it's much faster. If you want a different size (e.g. from the "My Size" collection) or color, simply return the unsuitable item as a regular return. In parallel, you can immediately reorder your desired size in the shop. This way, the new goods are often already with you while we are still processing your return.
When will I receive my refund?
As soon as your return has arrived at our facility in Kaltenkirchen, we will inspect the condition of the goods. After a successful quality check, we will refund the purchase amount via the originally chosen payment method. This process usually takes only a few business days after the package is received.
How do I best package the return?
If possible, please use the item's original packaging and a sturdy outer carton (e.g., the shipping carton in which the goods were delivered) to protect the delicate hosiery during transport. Important: Please enclose the delivery note or a clear note with your order number so that we can immediately assign your package to your customer account.