Would you like to cancel an order with Glamory, or do you have questions about how returns work? We want you to be completely happy with your high-quality hosiery. If an item still doesn't fit or isn't quite right, you'll find all the key facts here to make your return quick and easy.
How long do I have to return items, and what do I need to know?
Under the statutory right of withdrawal, you can return any item you have bought within 14 days of receipt.
Important note on trying items on (hygiene products):
Hosiery is a delicate hygiene product. Please take great care when trying items on (avoid sharp fingernails, jewellery, etc.). For us to accept your return, items must be in their original condition. For worn, damaged or soiled items, we have to charge compensation for the loss in value. The same applies to items with the label removed. You'll find further legal details in our cancellation policy.
Returns process, costs and address
The following information applies to returns from Germany, Austria and all other delivery countries:
Who pays for return shipping?
As the customer, you pay the direct cost of return shipping yourself. We do not provide a prepaid returns label.
Where do I send my parcel? (Returns address)
Please send your return with sufficient postage directly to our central logistics centre:
Glamory GmbH & Co. KG - Retoure
Carl-Benz-Straße 7
24568 Kaltenkirchen
Germany
Frequently asked questions about returns (FAQ)
Can I exchange an item directly?
We don't offer direct exchanges. That has one big advantage for you: it's much faster. If you'd like a different size or colour, simply send the item that doesn't fit back as a normal return. At the same time, you can order the size you want straight away in our shop. That way, your new items will often arrive while we are still processing your return.
When will I receive my refund?
As soon as your return arrives at our warehouse in Kaltenkirchen, we check the condition of the items. Once they have passed our quality check, we refund the purchase price to your original payment method. This usually takes just a few working days after we receive your parcel.
How should I pack my return?
If possible, please use the item's original packaging and a sturdy outer box (e.g. the box your order was delivered in), so the delicate hosiery stays protected in transit. Important: please enclose the delivery note or a clear note with your order number so we can match your parcel to your customer account straight away.
You'll find more answers about sizing, shipping and payment in our frequently asked questions (FAQ).